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Contact us

Speak to someone in our friendly UK call centre

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Contact us about breakdown cover

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Broken down?

24 hour breakdown assistance

Call 0800 929 111

+44 (0)1484 435806 from Europe

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Change or renew your breakdown cover

Or call 0800 756 8700
to change, renew or cancel

Lines are open: 8am - 8pm Monday to Friday, 9am - 5pm Saturday and bank holidays, 10am - 4pm Sunday.


Write to
Freepost, LV= Britannia Rescue

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Prefer to call for a quote?

Call 0800 022 3948

Lines are open: 8am - 8pm Monday to Friday, 9am - 5pm Saturday and bank holidays, 10am - 4pm Sunday.

More information about our cover options

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Make a complaint

If you feel something has gone wrong and you want to complain, you can get in touch by email, phone or letter.

Email quality@britanniarescue.com

Call 0800 756 8828

Lines are open: 9am - 5pm Monday to Friday.

Write to
Quality Management Department, Britannia Rescue, Folly Hall Mills, St Thomas Road, Huddersfield, HD1 3LT

We'll look into your complaint, keep you updated and let you know the outcome of our investigation.

We'll resolve your complaint as soon as we can. If there's likely to be a delay we'll let you know why. If we haven't responded to all your issues within eight weeks, you can refer your case to the Financial Ombudsman Service. We'll remind you of this at the time.

If you don't agree with our decision

If you don't agree with our decision, please let us know. We'll talk this over with you and explain the reasons for our decision. If you're still unhappy you can ask the Financial Ombudsman Service to look at your complaint.

Contacting the Financial Ombudsman Service

Email complaint.info@financial-ombudsman.org.uk

Call 0800 023 4567

Lines are open: 8am - 8pm Monday to Friday, 9am - 1pm Saturday.

Write to
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Website www.financial-ombudsman.org.uk

We'll remind you how and when you can contact them.

LV= Britannia Rescue is part of the Liverpool Victoria (LV=) group of companies. See a summary of the LV= complaints data.

Calls may be recorded. For Text Phone, first dial 18001.

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45 minute average response time

4 out of 5 cars fixed at the roadside

* Average response time of 44.99 mins. 83.74% of customers were able to complete their journey, based on 106,174 jobs from Agent Performance Review Report. Mar '17 - Aug '17